Conditions - Bank Holidays and Training Days

Sometimes we now in advance when a change to the phone system routing needs to be made, such as a bank holiday or Staff Training Day

Go to Configuration, then Conditions

Click 'New Condition' from the right hand side of the page

Name the condition so it is easily recognisable and states what the condition controls and select the Type as 'Calendar'

Click on the date that is the bank holiday or the training day

If need be, click the Pencil on the Blue box to refine the times and dates for just office hours

The set the time and date as required e.g.

Start:          2020-09-14 09:45

End:           2020-09-14 17:30

Choose the "Destination when matches" (The areas in blue) E.G. Voicemail 200 when matches

The "Destination when NOT matches" (areas in grey) MUST be set to the standard office hours condition

Press Save