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  1. SiPalto Helpdesk
  2. SiP Cloud

SiP Cloud

Bite size guides describing how to setup or manage SiP Cloud & SiP Cloud+ phone system features and settings.

Dashboard how to's..

  • Extensions – Changing your outbound number
  • Extensions - Setting ring time
  • Extensions - Additional Destinations
  • Extensions - Adding a description
  • Extensions - Adding a name
  • Extensions - Disable Call Waiting
See all 28 articles

Call Stats, Reporting and Analytics

  • How to listen to call recordings
  • Check Call History

Bria App Guides

  • Soft Client - Attended Transfer
  • Soft Client - Blind Transfer
  • Soft Client - Place a call on hold
  • Soft Client - Creating a conference call
  • Soft Client - Placing a call on Mute
  • Soft Client - Placing a second call
See all 8 articles

Call Queues

  • Call Queues - Creating your Call Queue
  • Queues – Adding Agents
  • Queues - How to add an announcement message
  • Queues – Skip agents that are on call or offline
  • Queues – Abandoned calls
  • Queues - Wrap up times for agents
See all 20 articles

VoIP Handset how to's..

  • Setting up a Remote Directory Phone Book
  • Record personalised voicemail
  • Speed Dial, BLF & Call Pickup - Cisco SPA504g
  • Transfer Calls from Cisco SPA50x IP Handsets
  • Configure BLF (Busy Lamp Field)
  • Configure a Speed Dial Button on the Cisco SPA500S
See all 8 articles

VoIP Phone Configuration Guides

  • Setup Yealink T2 Series Handset
  • Yealink T42G Configuration Guide
  • Setup Yealink T4 Series Handset
  • Yealink T46G Configuration Guide
  • Setup Cisco SPA300 Series Handset
  • Setup Cisco SPA500 Series Handset
See all 12 articles

VoIP Phone Provisioning Guides

  • Yealink Provisioning Guide
  • Grandstream Provisioning Guide
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