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  1. SiPalto Helpdesk
  2. SiP Cloud
  3. Call Queues

Call Queues

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A breakdown of the Call Queues and the customisation available to you

  • Call Queues - Creating your Call Queue
  • Queues – Adding Agents
  • Queues - How to add an announcement message
  • Queues – Skip agents that are on call or offline
  • Queues – Abandoned calls
  • Queues - Wrap up times for agents
  • Queues – Exit paths
  • Queues – Exit paths (IVR Options)
  • Queues – Removing Agents
  • Queues – Pausing an Agent
  • Queues – Resuming an Agent
  • Call Queues - Customisation - General Section
  • Call Queues - Customisation - Position/Time Announce
  • Call Queues - Customisation - Abandoned Calls
  • Call Queues - Customisation - Automatic Call Backs
  • Call Queues - Customisation - Exiting the Queue
  • Call Queues - Customisation - Periodic Announcements
  • Call Queues - Customisation - Agents Section
  • Call Queues - Customisation - Destination for the Queue
  • Call Queues - Customisation - Types of Inbound Ringing
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